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Help & Info

Have questions or need additional information?

Audubon Marketplace
Contact the Marketplace Gift Shop at 877-628-4917.


Member Discount

Enjoy 10% off your Audubon Marketplace purchases by entering your online discount code.

No code? Contact the Member Services Department at (504) 861-5105 or aimembership@auduboninstitute.org.

Sales Tax

Audubon Nature Institute is required to charge sales tax on orders shipped to Louisiana addresses. No sales tax will be collected for merchandise shipped outside of the state of Louisiana. The following tax rates apply:

For shipments to Orleans Parish the applicable local tax is 5%.
For shipments in all other Louisiana Parishes the applicable sales tax is 4.45%
For shipments outside of Louisiana the applicable sales tax is 0%


Shipping rates are calculated per order total at check out.
Online orders must have a street address for delivery.

The following rates apply:

Purchase Price Shipping Rate
$29.99 and below $8.95
$30.00 - $60.00 $12.95
$60.01 - $100.00 $16.95
$100.01 and above $18.95

You can expect to receive your order within 7 – 10 business days on all in stock items.

Shipping rates are for domestic shipping only. Please call for international shipping rates.

Adopt an Animal packages include domestic shipping only. Please call for international shipping rates.


If for any reason you are not satisfied with your purchase, we will gladly offer you a refund or exchange within 30 days.

Online orders can be returned via mail or in the store. Please return the product in original condition with the original receipt. A full refund will be issued to your credit card within 10 days. We cannot refund shipping costs unless the return is the result of our error. In store returns are accepted with the original receipt at any of our gift shop locations.


The security of your information is very important to us. Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

The "http" in the web address will be replaced by "https"
Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
Payment Methods

We accept Visa, MasterCard, Discover and American Express.